Refund Policy | KefuAgents - Paste one link, your AI support agent starts today

Last updated: 4 August 2026

1. Scope

This Refund Policy applies to payments made to KefuAgents (kefuagents.com), operated by an individual developer ("we", "us"), for subscription plans and AI credit top-ups. It forms part of our Terms of Service.

All amounts are in US dollars. Payments are processed by Waffo; approved refunds are returned through Waffo to the original payment method.

2. Subscription fees

First subscription — 7-day full refund. If you are subscribing to a paid plan for the first time, you may request a full refund within 7 days of that first payment. We will refund the full amount.
Renewals are not refunded. After the first-subscription window, monthly renewal charges are not refunded. You can cancel at any time to stop the next renewal, and you keep full access until the period you have already paid for ends. We do not pro-rate a partially used month.
Repeat subscriptions. The 7-day window applies once per account. Resubscribing after a cancellation does not open a new window.
Custom plans are refunded according to the individual agreement signed for them, not this section.

3. AI credit top-ups

Unused balance — 14-day refund. You may request a refund of the unused portion of an AI credit top-up within 14 days of that purchase. The refund is calculated on the credits from that purchase that are still in your balance, at the price you paid per credit.
Consumed credits are not refundable. Credits already spent on AI operations represent work we have performed and paid our model providers for, and cannot be refunded.
Bonus credits included in a top-up package are treated as promotional credits (section 4) and are excluded from the refund calculation.
Refunding a top-up removes the corresponding credits from your balance.

4. Credits that are never refundable

The following have no cash value and are never exchanged for money, whether used or unused:

The Free plan's one-time 30 AI credits;
AI credits included with a paid plan (these are part of the subscription, are valid for the billing cycle that granted them, and are cleared at the end of that cycle — whereas credits you top up never expire);
Referral and promotional reward credits;
Any credits granted as goodwill or compensation.

5. Exceptions

We may decline a refund, and may reverse credits already granted, where:

The account has breached the Terms of Service, including the acceptable-use and referral anti-abuse provisions;
The request appears to be an attempt to obtain the service without paying for it — for example repeatedly subscribing, consuming the plan allowance and claiming a refund;
The payment has been charged back or disputed with the card issuer, in which case that process replaces this one;
The refund is required to be withheld by law or by our payment processor.

6. How to request a refund

Email support@kefuagents.com from the email address on the account, including:

Your account email and workspace name;
The charge you want refunded — the date and amount, or the Waffo transaction reference;
Briefly, why.

We aim to respond within 3 business days and to issue approved refunds within 10 business days of approval. How long the money then takes to appear depends on your bank or card issuer.

7. Your statutory rights

Nothing in this policy limits any refund or cancellation right you have under mandatory consumer law in your jurisdiction. Where such a right gives you more than this policy does, that right applies.

8. Changes

We may update this policy. The version in force at the time of your payment is the one that applies to that payment.

Contact

support@kefuagents.com — or use our contact form.

1. Scope

All amounts are in US dollars. Payments are processed by Waffo; approved refunds are returned through Waffo to the original payment method.

2. Subscription fees

First subscription — 7-day full refund. If you are subscribing to a paid plan for the first time, you may request a full refund within 7 days of that first payment. We will refund the full amount.

Renewals are not refunded. After the first-subscription window, monthly renewal charges are not refunded. You can cancel at any time to stop the next renewal, and you keep full access until the period you have already paid for ends. We do not pro-rate a partially used month.

Repeat subscriptions. The 7-day window applies once per account. Resubscribing after a cancellation does not open a new window.

Custom plans are refunded according to the individual agreement signed for them, not this section.

3. AI credit top-ups

Unused balance — 14-day refund. You may request a refund of the unused portion of an AI credit top-up within 14 days of that purchase. The refund is calculated on the credits from that purchase that are still in your balance, at the price you paid per credit.

Consumed credits are not refundable. Credits already spent on AI operations represent work we have performed and paid our model providers for, and cannot be refunded.

Bonus credits included in a top-up package are treated as promotional credits (section 4) and are excluded from the refund calculation.

Refunding a top-up removes the corresponding credits from your balance.

4. Credits that are never refundable

The following have no cash value and are never exchanged for money, whether used or unused:

The Free plan's one-time 30 AI credits;

AI credits included with a paid plan (these are part of the subscription, are valid for the billing cycle that granted them, and are cleared at the end of that cycle — whereas credits you top up never expire);

Referral and promotional reward credits;

Any credits granted as goodwill or compensation.

5. Exceptions

We may decline a refund, and may reverse credits already granted, where:

The account has breached the Terms of Service, including the acceptable-use and referral anti-abuse provisions;

The request appears to be an attempt to obtain the service without paying for it — for example repeatedly subscribing, consuming the plan allowance and claiming a refund;

The payment has been charged back or disputed with the card issuer, in which case that process replaces this one;

The refund is required to be withheld by law or by our payment processor.

6. How to request a refund

Email support@kefuagents.com from the email address on the account, including:

Your account email and workspace name;

The charge you want refunded — the date and amount, or the Waffo transaction reference;

Briefly, why.

We aim to respond within 3 business days and to issue approved refunds within 10 business days of approval. How long the money then takes to appear depends on your bank or card issuer.